Reports
Call history, recordings and statistics for users, queues and ring groups.
This content is a draft and will not be included in production builds.
- Reports overviewFind the right report for calls, SMS, recordings and team performance, and learn the controls they share.
- Call historyList every call in a period, find a specific call, and export or email the list.
- Call recordings reportFind recordings saved to cloud storage from users, Call recording objects and conferences.
- Overview reportSee call totals by day, by hour and by day of the week to find your busiest times.
- User statisticsCompare how many calls each user made, answered and missed, and how long they spent on calls.
- Queue statisticsCheck answered, abandoned and timed-out calls, wait times and user performance for your call queues.
- Ring group statisticsCheck answered, abandoned and timed-out calls, wait times and user performance for your ring groups.
- Monthly call volumeCompare inbound and outbound calls month by month over the last six months.
- SMS historyList every SMS sent and received in a period, and export the list.