Troubleshooting

• Phone not ringingFind out why incoming calls don't reach your phone or the Webphone, and fix it.
• Can't make outgoing callsFix calls that fail, beep or won't connect when you dial out.
• Transfer a callPass a call to a colleague, team, parking slot or outside number from the Webphone, a Yealink phone or another SIP phone.
• Calls go straight to voicemailStop calls going to voicemail before anyone has a chance to answer.
• Device offlineGet a desk phone or softphone back online when it won't register or keeps disconnecting.
• One-way or no audioFix calls where you can't hear the other person, they can't hear you, or neither of you hears anything.
• Poor call qualityFind the cause of choppy, robotic or delayed audio and get it fixed.
• Calls drop after a few secondsFix calls that hang up on their own, after a few seconds or at the same point every time.
• Echo on callsReduce echo and crackling on calls, especially when using a headset or speakerphone.
• Caller ID wrong or anonymousFix outgoing calls that show the wrong number, no number, or "private", and incoming calls that show no caller ID.
• Voicemail emails not arrivingFix voicemail messages that aren't sent to your email.
• SMS not receivedFix text messages that don't arrive in the Webphone or your email, or that you send but the recipient doesn't get.
• International calls blockedFind out why calls to an overseas number fail and how to get them working.
• Account suspended or low balanceGet calls working again when your balance has run out or your account is suspended, and stop it happening again.
• Numbers not working after portingFix a ported number that doesn't ring, goes to the wrong place or still reaches your old provider.
• nbn connection issuesCheck and fix your nbn internet connection when phones go offline or calls stop working.