Your free trial
What you can do during the 30-day free trial, what's limited until your account is verified and active, and what happens when the trial ends.
New accounts start on a 30-day free trial, so you can set up and test your phone system before you pay for it. Some services are limited during the trial, and more are limited until you verify your identity. Once you’re verified, you can activate your account whenever you’re ready, or it becomes active automatically when the trial ends.
Summary
Section titled “Summary”- The trial lasts 30 days from the day you sign up. Your account status is on Billing › Home: it shows Current status: Trial during the trial. Until you confirm your service address and phone number, it shows Pending trial activation.
- You get $2 (AUD) of trial credit for calls. Anything you use beyond it you pay for, like any prepaid account.
- Trial calls to and from other numbers are limited to 1 minute each.
- Verify your identity as soon as you can. Until you do, you can only make calls inside your own phone system.
- Some services, such as number porting, SMS, toll-free and mobile numbers, are only available once your account is active.
- Once verified, you can activate your account at any time to remove the trial limits. If you’re verified when the 30 days end, it becomes active automatically. If you aren’t, the trial expires and your trial phone numbers are released.
Who can have a free trial
Section titled “Who can have a free trial”- Businesses and individuals.
- One trial per customer: you can’t have had an account or service with your provider before.
- You sign up online. You need photo ID to verify your account.
Your provider may change, limit or end the trial offer at any time.
Verify your identity first
Section titled “Verify your identity first”Verification confirms your address, phone number and photo ID. It takes a few minutes to submit; see Identity verification. Your documents are then checked: while that happens, Billing › Home shows The verification documents are being reviewed, and only internal calls work until the review is complete.
Until your account is verified, Billing › Home shows Only internal calls are allowed until fully verified, and:
- you can only call users and devices inside your own phone system (internal calls);
- calls to other numbers, including international calls, aren’t available;
- calls are limited to 1 minute;
- you can’t buy equipment such as desk phones.
What you can and can’t do during the trial
Section titled “What you can and can’t do during the trial”| You can | Not until your account is active |
|---|---|
| Build your call flow in the PBX tab with any object. | Number porting (keeping your existing number). |
| Order local (geographic) numbers to test with. | Toll-free (1800), shared cost (13/1300), virtual mobile and international numbers. |
| Add up to 5 users, and up to 5 SIP trunk channels. | Sending or receiving SMS. |
| Use the Webphone, desk phones and softphones. | Calls to special, virtual mobile and international numbers. |
| Make and receive calls to and from other numbers, within the trial’s time and cost limits (once verified). | Postpaid billing or direct debit. |
| Top up and pay by card or other prepaid methods (once verified). | Voiceover productions (AI voice generator and professional recordings). |
| Cancel at any time. | Internet (NBN) services. |
| Order equipment (once verified). |
Need something from the right-hand column now? Verify your identity, then activate your account — you don’t have to wait for the 30 days to end.
Calls during the trial
Section titled “Calls during the trial”- Internal calls between your users and devices work from day one.
- Calls to and from other numbers work once you’re verified. Each call ends after 1 minute, and outgoing calls stop when the $2 trial credit is used up.
- If calls to outside numbers always end after a minute, that’s the trial limit, not a fault. It’s removed when you activate your account. Your trial limits are also shown on Billing › Home.
Phone numbers during the trial
Section titled “Phone numbers during the trial”- Order local numbers to test your call flow. See Order phone numbers.
- Numbers you add during the trial stay your provider’s property until your account is active. If you cancel, let the trial expire or remove a number, you lose it straight away, and released numbers can’t be recovered. Activate your account if you want to keep a trial number.
- Don’t use trial numbers for other services (for example, to register WhatsApp), in advertising or on promotional material. You could lose them.
- To keep a number you already have, port it after your account is active. See Number porting overview.
Users and licences
Section titled “Users and licences”During the trial you can add up to 5 users and up to 5 SIP trunk channels (across your SIP trunks). For more, verify your identity and activate your account.
When the trial ends
Section titled “When the trial ends”| Your account at day 30 | What happens |
|---|---|
| Verified | It becomes Active automatically. Your numbers, call flow and settings stay as they are, and normal billing starts. |
| Not verified | The trial expires (status Trial expired) and the account is closed. Trial numbers are released, and they can’t be recovered. |
If your trial has expired, sign in to the portal and complete verification to restore your account. You can’t use the PBX tab until it’s restored. Your old trial numbers may no longer be available, so you may need to order new ones.
Activate early or extend your trial
Section titled “Activate early or extend your trial”- Activate early: once your identity is fully verified, you can activate your account at any time. On Billing › Home, click Switch to active status, then Finish my trial and switch to active status now. Activating removes the trial limits, so you can port numbers, order toll-free or mobile numbers, use SMS and make longer calls. Normal billing starts when you activate: pro-rata monthly fees and any service activation fees are charged.
- More time: ask the support team before the trial ends. Include your account number or company name. See Support tickets.
Cancel during the trial
Section titled “Cancel during the trial”You can cancel at any time from the portal; see Cancel your account. Equipment you’ve bought, such as a desk phone, can’t be cancelled or refunded.
Why can’t I…?
Section titled “Why can’t I…?”| You’re trying to… | Why | What to do |
|---|---|---|
| Call a mobile or landline, and it fails | Your account isn’t verified yet. | Verify your identity. |
| Call out after using the trial for a while | The $2 trial credit is used up. | Activate your account, or top up. |
| Call overseas | International calls aren’t available during the trial. | Activate your account. |
| Talk for more than a minute | Trial calls end after 1 minute. | Expected during the trial. Activate your account to remove the limit. |
| Order a 1800, 1300, mobile or overseas number | Only local numbers are available during the trial. | Activate your account, then order. |
| Port your existing number | Porting isn’t available during the trial. | Activate your account, then port. |
| Send or receive SMS | SMS isn’t available during the trial. | Activate your account. |
| Add a sixth user, or a sixth SIP trunk channel | Trials allow 5 users and 5 SIP trunk channels. | Activate your account. |
| Show a different caller ID | Only your own hosted numbers can be used as caller ID during the trial. | Use one of your numbers, or activate your account. |