Branding, domain and legal
Put your own logos and domain on the partner and customer portals, and set up legal agreements for your customers.
As a white-label partner, you run the customer relationship under your own brand. Add your logos, move the portals to your own domain, and give your customers your own agreements.
Add your logos
Section titled “Add your logos”- Go to My Account › My details.
- Under Logos on the right, click Browse next to each logo and upload your file.
- Click Update.
Logo files must match the format and size shown under each field, or they won’t display:
| Logo | Format and size |
|---|---|
| Logo | PNG, 140 × 37 px |
| Emails logo | PNG, 175 × 50 px |
| Invoices logo | PNG, 411 × 125 px |
| Welcome logo | PNG, 300 × 118 px |
| Favicon logo (16x16) | PNG, 16 × 16 px |
| Favicon logo (32x32) | PNG, 32 × 32 px |
Under New customer portal logos, add the logos for the current customer portal:
| Logo | Format and size |
|---|---|
| Light logo (for the dark theme) | PNG, 822 × 250 px |
| Dark logo (for the light theme) | PNG, 822 × 250 px |
| Favicon logo | PNG, 400 × 400 px |
If your logo doesn’t fit a size, create a transparent image of the required size first, then paste your logo in the middle.
Use your own domain
Section titled “Use your own domain”By default, the partner and customer portals use an address on the platform’s domain. You can use a subdomain of your own instead, such as voip.mycompany.com, so customers see that the portal belongs to you.
Before you start
Section titled “Before you start”- You need a domain, such as
mycompany.com, and access to its DNS settings. If you don’t have one, buy one from any domain provider. - Ask your provider’s support team for the IP address to use in the A record. Raise a ticket in Support › Support tickets.
-
In your domain’s DNS settings, add an A record:
Field Value Name The subdomain, for example voipforvoip.mycompany.com.Type ATTL 3600Target, Value or IP The IP address the support team gave you. -
In the partner portal, go to My Account › My details.
-
Enter the subdomain in Customer portal FQDN. Enter only the subdomain, such as
voip.mycompany.com, withouthttps://orwww. -
Click Apply FQDN. It’s available once you’ve entered a domain.
If you see a success message, the domain is set and Apply FQDN is replaced by Delete FQDN, which removes your domain again. If you see a failure message, wait a while and try again: the new A record can take time to update.
Check it works
Section titled “Check it works”Allow up to 10 minutes for the change to apply. Then open your subdomain in a browser. You can sign in to your partner portal there, and your customers can use it for the customer portal.
Legal agreements for your customers
Section titled “Legal agreements for your customers”As a white-label partner, you control the relationship with your customers, so create your own customer agreements. You can use the platform’s legal documents for end customers as a template: raise a support ticket to ask for them, and the support team sends you the templates.
Put the address of your terms in Settings › Customer Portal › Legal URL.
Your customers see the terms in their customer portal: when they order on a Services page, the order summary links to your Legal URL next to Agree to service terms and conditions. Porting forms can also link to it.
Publish your customer policies on the same Legal page, including your financial hardship, domestic and family violence and complaint handling policies. Customer help articles tell your customers to find these policies on their provider’s website, on the Legal page.