Branding and legal documents
Add your logos to your co-branded channel partner portal, and find the platform's legal documents for end customers.
As a channel partner, you’re co-branded with your provider: your logos appear in your customers’ portal, invoices and emails, and the platform’s legal documents apply to your end customers.
Add your logos
Section titled “Add your logos”- Go to My Account › My details.
- Under Logos on the right, click Browse next to each logo and upload your file.
- Click Update.
Logo files must match the format and size shown under each field, or they won’t display:
| Logo | Format and size |
|---|---|
| Logo | PNG, 140 × 37 px |
| Emails logo | PNG, 175 × 50 px |
| Invoices logo | PNG, 411 × 125 px |
| Welcome logo | PNG, 300 × 118 px |
| Favicon logo (16x16) | PNG, 16 × 16 px |
| Favicon logo (32x32) | PNG, 32 × 32 px |
Under New customer portal logos, add the logos for the current customer portal:
| Logo | Format and size |
|---|---|
| Light logo (for the dark theme) | PNG, 822 × 250 px |
| Dark logo (for the light theme) | PNG, 822 × 250 px |
| Favicon logo | PNG, 400 × 400 px |
If your logo doesn’t fit a size, create a transparent image of the required size first, then paste your logo in the middle.
The Default margins on the same page are set by the provider and can’t be changed.
Legal documents for end customers
Section titled “Legal documents for end customers”Because channel partners are co-branded, the platform’s legal documents for end customers apply to your customers. You keep the relationship with the customer.
Your customers can read these documents in their customer portal: when they order on a Services page, the order summary links to the service terms and conditions next to Agree to service terms and conditions.
The link opens the Legal URL set by your provider. You can see it, read-only, under Settings › Customer Portal › Site settings in your partner portal. Send customers that address when they ask for the full legal documents.
Customer help articles tell customers to find policies such as financial hardship, domestic and family violence, and complaint handling on their provider’s website, on the Legal page. For your customers, that’s the page at this Legal URL.
Check it works
Section titled “Check it works”Sign in to a test customer’s portal. Your logo should show in the portal, and in the next invoice and email.