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Move numbers between customers

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Move a phone number from one of your customer accounts to another with the Migrate button.

As a white-label partner, you control which of your customers holds each phone number. You can move a number from one customer account to another in a few clicks.

Steps

Section titled “Steps”
  1. Go to Inbound DIDs and click Inbound DIDs on the left.
  2. In Customer, choose the customer who holds the number now. Their numbers are listed.
  3. Tick the number you want to move.
  4. Click Migrate. The window Migrate selected DID Numbers to customer opens.
  5. Choose the Customer to move the number to.
  6. Leave Pricing Type on Automatic pricing, and choose the number pricing in Assign pricing and the Plan. The system then creates the number’s inbound rates and monthly service from that pricing, and the customer can cancel the number in their own portal.
  7. Click Migrate.

Check it works

Section titled “Check it works”
  1. Go to Customers and select the new customer.
  2. Open the DIDs tab. The number should be listed.

Next steps

Section titled “Next steps”