Call parking

Call parking holds a call in a numbered slot so another person can pick it up from any phone. For example, reception parks a call and announces “call for Sam on 701”; Sam dials 701 to take it.

Add it to your call flow

1. Drag Call parking from the Handling mass incoming calls group onto the canvas and click the gear icon.
2. Enter a Name, check the Internal number and set the Parking slot range.
3. Choose who can see it in the Webphone.
4. Click Save and Apply configuration.

Park and pick up a call

• Park: transfer the call (blind or attended) to the call parking’s Internal number. The system puts it in a free slot.
• Pick up: dial the slot number. In the Webphone, parked calls are shown on the Services page, where you can pick them up with one click.

Settings

Setting	What it does
Name	Label on the canvas and in the Webphone.
Internal number	Transfer a call here to park it.
Parking slot range	The first and last slot numbers. Each slot is an internal number.
Music on hold	Played to a call parked by blind transfer. With an attended transfer, the parking user’s music on hold is used.
Maximum parking time, seconds	How long a call can stay parked.
All Webphone users have access to this object	Shows this call parking to all Webphone users. Turn it off to choose specific Users.
Return the call to the user if the parking time is exceeded	Sends an unanswered parked call back to whoever parked it. With this on, the object has no entry or exit points on the canvas.
Play a beep signal when picking up a call from the parking	The parked caller hears a beep when someone picks up.
Call back the user to notify about an assigned slot	Calls the user back to say which slot the call is in. With this on, the object has no entry point on the canvas.

Call paths

Path	When it’s used
Parking time exceeded	Nobody picked up the call in time. Not available when Return the call to the user if the parking time is exceeded is on.

Related

• Call parking wallboard
• Pickup groups