Hardware warranty
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Troubleshoot a faulty phone, then lodge a return (RMA) form to claim a replacement under warranty.
Summary
Section titled “Summary”If a phone or accessory you bought from your provider stops working, you can claim a replacement under warranty. First work through the troubleshooting checklist below, then raise a support ticket to start a return (RMA).
Who it applies to
Section titled “Who it applies to”Hardware bought through Services › Phones and accessories. The warranty period for each product is shown in its description on that page.
Warranty terms
Section titled “Warranty terms”- Equipment comes with a 12-month warranty.
- A returned device is tested within 2 business days of arriving.
- If no fault is found, a 30% testing and handling fee applies, plus shipping.
Troubleshooting checklist
Section titled “Troubleshooting checklist”You’ll be asked what you’ve already tried, so do these first. The support team can help by support ticket or phone.
- Unplug the device’s power for 5 seconds, plug it back in and test again.
- Plug it straight into a wall socket you know works. Remove power boards and extension cables.
- Use the manufacturer’s power supply.
- Reset the device to factory defaults. For Yealink phones, see Factory reset.
- Swap the handset and curly cord for a working one of the same brand.
- If the device keeps restarting, contact the support team. They may be able to help reload its firmware.
How to request
Section titled “How to request”- Raise a support ticket and say you want to return a device under warranty.
- Include the product, describe the fault in full and list the troubleshooting you’ve done.
- The team replies with the next steps and instructions for returning the device.
Contacts
Section titled “Contacts”For help with troubleshooting or the form, raise a support ticket.