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Version 3.1.1 (19 December 2025)

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Payment surcharges, the Do Not Originate (DNO) list, business and personal account types, and a reorganised wholesale menu.

Version 3.1.1 adds payment surcharges for wholesale and white-label partners, and new fraud and account tools for wholesale partners. Channel partners received stability improvements only.

New

Section titled “New”
  • Payment surcharges (wholesale and white-label). Add a surcharge to payments made with a method that attracts one. Wholesale partners set it in Settings › Resellers › Channel defaults. White-label partners set it in Settings › Payments. See Customer billing.
    • The surcharge is charged after an invoice is paid successfully.
    • It isn’t charged when a credit card is verified.
    • If you add a credit card receipt to an invoice manually (wholesale), you’re asked whether to charge the surcharge.
  • Do Not Originate list (wholesale). DNO stops fraudsters spoofing a caller ID, such as a major bank’s number. See Investigate spam and scam calls.
    • Outgoing calls that try to use a DNO number as caller ID are recorded in the call records. Find them with the DNO filter in Show calls.
    • Manage DNO numbers yourself in Calls › DNO.
    • To fetch the list by API, enter your DNO login details in Settings › Global configuration › Call processing parameters. This needs registration at portal.tracebacks.org.
  • Business and personal accounts (wholesale). Set a customer’s type in Customers › (customer) › Details › Account type. Personal accounts can’t have a company name; for now, that’s the only difference. See Add and manage customers.

Improved

Section titled “Improved”
  • Reorganised menu (wholesale). The top menu now puts the most-used tabs first, and some tabs have new names and icons.