Headsets and audio devices in the Webphone

Choose which speaker and microphone the Webphone uses, so calls go to your headset and the ring plays where you’ll hear it. In the desktop app, you can also answer and end calls with the buttons on your headset.

Before you start

Connect your headset to the computer and give the Webphone access to your microphone when your browser or computer asks. If the Webphone has no microphone access, see Webphone troubleshooting.

Choose your default audio devices

1. In the Webphone, go to Settings › Audio.
2. Choose the devices:
   • Audio output for a ringtone: where the ring for incoming calls plays. Choose your computer’s speakers if you don’t wear your headset all the time.
   • Audio output during a call: where you hear the other person.
   • Microphone: the microphone the other person hears. The level bar below it moves when you speak.
3. Click Save changes.

Audio appears in Settings only if your browser lets websites choose an audio output. If you don’t see it, change your default speaker and microphone in your computer’s sound settings instead.

Change devices during a call

1. During a call, click Audio.
2. Choose the Audio output and Microphone for this call.
3. Click Back to return to the call.

This changes the current call only. Your defaults in Settings › Audio stay the same.

Answer calls with your headset buttons

In the desktop app, you can answer, decline, hold and end calls with the buttons on many headsets. This isn’t available in the browser.

1. In the desktop app, go to Settings › General.
2. Turn on Track headset button presses to manage calls.
3. In Headset for managing calls, choose your headset. If it shows No headsets found, check the headset is connected.

What each button does depends on your headset model. Some headsets have separate buttons for answering, ending, holding and muting. Others have one button that you press once, press twice or hold down. If your headset has lights, they can show when a call is ringing, connected, muted or on hold.

Tip

This works best with headsets that connect to the computer through their own adapter (dongle). It may not work with every headset.

To bring the desktop app to the front when you answer with your headset or from a notification, turn on Open Webphone when answering a call via notification or headset in Settings › General.

Check it works

Ask a colleague to call you. You should hear the ring on the ringtone device, answer with your headset button, and hear each other clearly.

If you hear an echo, especially with a Bluetooth headset, see Echo on calls. For other sound problems, see Poor call quality.

Next steps

• During a call in the Webphone
• Webphone notifications and ringtone