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Virtual mobile numbers

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Buy a 04 virtual mobile number for calls and SMS, add it to your call flow and route its texts.

A virtual mobile number is an Australian mobile number (04) that works through your phone system instead of a SIM card. Calls to it go through your PBX call flow like any other number, and it can send and receive SMS through the Webphone or forward texts to email.

Before you start

Section titled “Before you start”
  • Virtual mobile numbers can’t be ordered during the free trial, which only allows local numbers. Activate your account first. See Your free trial.
  • Virtual mobile numbers have an activation fee.

1. Order the number

Section titled “1. Order the number”
  1. Go to Services › Phone numbers and open the Order new numbers tab.
  2. Turn on Mobile numbers.
  3. In Area, choose the mobile option.
  4. Under Available numbers, tick the number you want. It moves to Selected numbers.
  5. Check the monthly cost and the Activation fees in Order summary. Total due today for all services shows what you pay now, and the Submit order button shows the same amount.
  6. Tick Agree to service terms and conditions and click Submit order.

2. Add it to your call flow

Section titled “2. Add it to your call flow”
  1. On the PBX tab, drag Inbound number onto the canvas and click the gear icon.
  2. Enter a Name, select the number under Available numbers and click the right arrow to move it to Included numbers.
  3. Click Save, connect the object to where calls should go, and click Apply configuration.

See Inbound number for details.

3. Route its SMS

Section titled “3. Route its SMS”

Incoming texts don’t go through the call flow. Choose where they go with SMS routing in Services › Phone numbers › Active numbers. You can choose email addresses and Webphone users for the same number:

Check it works

Section titled “Check it works”
  1. Call the number from another phone. The phone or user you connected should ring.
  2. Send a text to the number. It should arrive at the email address or Webphone users you chose. Texts can take a few minutes.

Next steps

Section titled “Next steps”
  • Use the number as a user’s caller ID: set Default caller ID in the User settings.
  • Move an existing mobile number to your account: Mobile number porting.