Answer a colleague's call in the Webphone
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See who is calling a colleague and answer the call for them from your Webphone contacts.
When a colleague in your contacts gets a call, the browser and desktop Webphone show who is calling and let you answer it for them. This helps when someone has stepped away from their desk.
Before you start
Section titled “Before you start”- Your colleague must be saved in one of your phonebooks with their internal number. Your administrator sets up phonebooks: see Phonebooks.
- Enable remote call pickup must be on in your Webphone: Settings › General.
- Your colleague’s user mustn’t have Do not display this user’s incoming call information to other users turned on. Your administrator sets this in the User settings.
Answer the call
Section titled “Answer the call”- Open Contacts. A colleague with an incoming call shows the Ringing status.
- Click the green call button next to them. The Webphone shows Pick up and the caller’s name or number. If the call came through a caller ID prefix, the prefix is shown in front of it.
- Click Pick up. The call connects to your Webphone.
To close the Pick up button without answering, click the X next to it.
Colleague statuses
Section titled “Colleague statuses”In Contacts, the icon on a colleague’s picture shows their status. Hover over it to see the status name.
| Status | What it means |
|---|---|
| Online | Available for calls. |
| Ringing | They have an incoming call. |
| On a call | Busy on a call. |
| Do not disturb | They’ve turned on Do Not Disturb and won’t get calls. |
| Offline | Not available to take calls at the moment. |
Stop seeing colleagues’ calls
Section titled “Stop seeing colleagues’ calls”- For yourself: turn off Enable remote call pickup in Settings › General. You no longer see who is calling your colleagues or the Pick up button.
- For one colleague: your administrator turns on Do not display this user’s incoming call information to other users for that colleague. Nobody can then see their callers or answer for them.
Desk phones and other devices
Section titled “Desk phones and other devices”This feature is in the browser and desktop Webphone. To answer a colleague’s call from a desk phone, your administrator can set up Pickup groups.