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Webphone device management

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Choose which of your devices ring, in what order and for how long, and forward calls to a mobile, from the Webphone settings.

If calls to you ring on more than one device, such as the Webphone, a desk phone and your mobile, you can control how they ring yourself. Go to Settings › Device management in the browser or desktop Webphone.

Before you start

Section titled “Before you start”

Your PBX administrator adds your devices to your user under Device configuration: see User. In the Webphone you can change how those devices ring and add external numbers, but not add other kinds of device.

Choose how your devices ring

Section titled “Choose how your devices ring”
  1. Go to Settings › Device management.
  2. Under Ring mode for incoming calls, choose:
    • Ring all: all devices ring at the same time.
    • Linear: devices ring one after another, from the top of the list down.
    • Twinning: the first device in the list rings on its own, then all the others join it. Set how many seconds the first device rings alone (10 to 60).
  3. Drag devices by the handle on the left to change their order.
  4. Use each device’s slider to set its Ring time, from 10 to 60 seconds: how long the system keeps trying that device. When you answer on one device, the others stop ringing.
  5. Turn off a device’s Incoming calls switch to stop calls ringing on it. You can still make calls and send SMS from it.
  6. Click Save changes.

The Webphone applies your changes for you, so no one needs to click Apply configuration in the PBX.

Forward calls to your mobile or another number

Section titled “Forward calls to your mobile or another number”
  1. Click Add external number.
  2. Choose the country and enter the number.
  3. Click Add, then Save changes.

The number then rings like your other devices, following your ring mode. To remove it, click the bin icon next to it and click Save changes. Only external numbers can be removed here.

Your account has a limit on how many external numbers each user can add. If you reach it, the Webphone shows The maximum number of external numbers allowed is followed by the limit.

Stop calls going to a mobile’s voicemail

Section titled “Stop calls going to a mobile’s voicemail”

When a call is forwarded to a mobile, the mobile’s own voicemail can answer it if nobody picks up. To prevent this, make the person answering press 1 to accept the call:

  1. Turn on Need to accept a call after the answer on the external number.
  2. Under Message for accepting a call, choose Default, or Custom to upload a .wav file or record your own message. A custom message must tell the person to press 1 to accept the call.
  3. Click Save changes.

Until the call is accepted, the caller keeps hearing ringing. The message only plays for calls made directly to you. Queues and ring groups have their own setting for this.

See where you’re signed in

Section titled “See where you’re signed in”

For Webphone devices that are signed in, the list shows Browser or details of the app, when the device was last active and its IP address. If you don’t recognise a sign-in, click Change password in Settings › User and tell your administrator.

Check it works

Section titled “Check it works”

Ask a colleague to call your internal number. The devices should ring in the order and for the times you set.

Next steps

Section titled “Next steps”