Skip to content

1800 and 1300 numbers

Last updated View as Markdown (opens in a new tab)

Buy a 1800 toll-free or 1300 shared-cost number and route it in your call flow.

1800 (toll-free) and 1300 (shared-cost) numbers are national numbers that aren’t tied to one area. You buy them in Services › Phone numbers and route them in the PBX like any other number.

Before you start

Section titled “Before you start”
  • Toll-free and 1300 numbers can’t be ordered during the free trial, which only allows local numbers. Activate your account first. See Your free trial.
  • These numbers can’t be used as a caller ID for outgoing calls. Users need a local or mobile number as their Default caller ID.

1. Order the number

Section titled “1. Order the number”
  1. Go to Services › Phone numbers and open the Order new numbers tab.
  2. Turn on Toll-free and special numbers.
  3. In Area, choose the toll-free option you want (1300 or 1800).
  4. Under Available numbers, tick the number you want. It moves to Selected numbers.
  5. Check the monthly cost in Order summary. Total due today for all services shows what you pay now, and the Submit order button shows the same amount.
  6. Tick Agree to service terms and conditions and click Submit order.

2. Add it to your call flow

Section titled “2. Add it to your call flow”
  1. On the PBX tab, drag Inbound number onto the canvas and click the gear icon.
  2. Enter a Name, select the number under Available numbers and click the right arrow to move it to Included numbers.
  3. Click Save, connect the object to where calls should go, and click Apply configuration.

See Inbound number for details.

Check it works

Section titled “Check it works”

Call the number from a mobile and from a landline. The phone or user you connected should ring.

Want a particular 1300 or 1800 number?

Section titled “Want a particular 1300 or 1800 number?”

The support team can’t run a manual search for 1300 or 1800 numbers. Instead:

  1. Search the ACMA numbering system for the number you want.
  2. If it’s Spare with no enhanced rights of use (EROU) holder, create an ACMA account and buy it as a smart number.
  3. Port it in: see Smart numbers.

If the number is allocated to a carrier, call it to see if it’s in use. If it isn’t, the current carrier may sell it to you, and you can then port it in. If someone already holds its EROU, you can’t buy it until the EROU expires and the number returns to ACMA.

Next steps

Section titled “Next steps”