Ring group statistics
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Check answered, abandoned and timed-out calls, wait times and user performance for your ring groups.
Ring group statistics shows how your Ring groups are performing: how many calls were answered, how many callers hung up or rang out, how long they waited, and how each user did. It works the same way as Queue statistics.
Run the report
Section titled “Run the report”- Go to Reports › Ring group statistics.
- Choose the dates in the date range picker. To include only certain hours, drag the Time range: slider.
- Click Filter to choose ring groups, users or inbound phone numbers, then click Apply.
You can choose dates within the last six months.
What it shows
Section titled “What it shows”| Item | What it shows |
|---|---|
| Total calls | All calls that reached your ring groups. |
| Answered calls | Calls a user answered. |
| Abandoned calls | Callers who hung up while waiting for an answer. |
| Timed-out calls | Calls nobody answered before the ring time ran out. |
| Wait time | Total time callers spent waiting for an answer. |
| Average wait time | Average time a caller waited. |
| Longest wait time | The longest any caller waited. |
| Conversation time | Total time users spent talking to ring group callers. |
| Average conversation time | Average length of an answered ring group call. |
| Chart | Calls over time. Switch between Hour, Day, Week and Month. |
| Calls by ring group | Total calls, Answered calls, Abandoned calls and Timed-out calls for each ring group. |
| Calls by user | Number of calls, Conversation time and Average conversation time for each user. |
| How quickly the calls were answered | A chart of answered calls by how long callers waited: within 15, 30, 60, 90 or 120 seconds, or longer. Each part shows the share of calls, for example Answer within 30 sec, 25.0%. |
Save and download
Section titled “Save and download”- Click Save report to save the whole report, with your filters applied, as a PDF.
- Click the download icon on the Total calls, Answered calls, Abandoned calls or Timed-out calls box to download those calls as a CSV file, with full call details.
- Click the Daily reporting button (calendar icon) to email the report to chosen administrators every day. See Reports overview.
- Many timed-out calls means nobody is free to answer. Connect the No answer path to Voicemail so callers can leave a message, or consider a Queue instead.