Change the account holder
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Transfer your account to a new primary account holder, for example when a business is sold or changes hands.
Summary
Section titled “Summary”The primary account holder owns the account and is responsible for it. To hand the account to someone else, such as a new business owner, ask the support team for a change of primary account holder. The current holder must agree, and the new holder must verify their identity.
To correct a name, business name or email address without changing who owns the account, see Account details instead.
Who it applies to
Section titled “Who it applies to”- The current primary account holder, who must approve the change.
- The new primary account holder, who takes over the account, its services and its charges.
How to request
Section titled “How to request”- Raise a support ticket and ask to change the primary account holder. Include your account number from Billing › Home.
- The support team sends you the change of primary account holder form. Complete it with the current account details and the new holder’s details.
- The support team checks the details against your account and checks the identity of the people involved. If they don’t match, they contact the current primary account holder to clarify.
- The support team emails the current primary account holder to confirm the change, with the new holder copied in.
- Once the current holder approves, the support team updates the account details.
- The new holder gets an email to set up their portal sign-in. Administrators set up two-factor authentication again when they next sign in.
- The new holder verifies their identity.
A change of ownership is a high-risk request. Before making it, the support team checks it’s really you, for example with a code. See Two-factor authentication.
Contacts
Section titled “Contacts”Raise a support ticket to start a change of account holder.