SMS plans and rates
Find the SMS rates, plans and packages your customers can use, set your SMS margin, and change a customer's SMS plan.
The SMS tab shows what your customers pay to send and receive text messages. Your provider sets up the SMS plans and packages. White-label partners set the margin on SMS rates; channel partners can view them.
What’s on the SMS tab
Section titled “What’s on the SMS tab”| Page | What it shows |
|---|---|
| Outbound rates | The Rate List of SMS rates: Destination, Dial Prefix, and the Buy, Margin and Sell rate. Filter by Prefix, Destination or SMS Plan. |
| SMS Plans | The SMS plans available to your customers, with their Name, LC Type and Package. Read-only. |
| Inbound Rates | Rates for receiving SMS, per number (DID) and customer, with Buy Rate, Margin and Selling Rate. |
| Prefixes | The dial prefixes the rates use. Read-only. |
| SMS Packages | Packages of included messages (Package Offers): Package Name, Type, Applicable, Starting Day and Free Units. Read-only. |
Package types are Unlimited SMS, Number of Free SMS and Included value. Applicable says how often the package renews: Monthly, Weekly, Yearly, Daily or On the account invoice date. A package can also be set so that Included value rolls over and does not expire. Select a package to see its Assigned Rates: the destinations it covers.
LC Type shows how a plan picks a route: LCR : According to buy rate or LCD : According to sale rate.
Find the rate for a destination
Section titled “Find the rate for a destination”- Go to SMS › Outbound rates.
- Choose the customer’s plan in SMS Plan.
- Type the start of the number in Prefix, or the country in Destination.
To get the whole list, click Email CSV Report. The file is emailed to you.
Set your SMS margin (white-label partners)
Section titled “Set your SMS margin (white-label partners)”- Go to SMS › Outbound rates.
- Move the Margin, % slider, or type the margin in the box next to it, and click Apply.
- Choose All except manually changed or All.
To change one rate, select it and change Margin, % or the sell Rate in Rate Details. See Margins and pricing for how margins work.
The monthly price of each SMS plan is a service under Services › SMS plan services, with its own margin.
Change a customer’s SMS plan
Section titled “Change a customer’s SMS plan”- Go to Customers and select the customer.
- Open the SMS Plans tab. It lists each account with its SMS Plan, Free units used and Account.
- Double-click the account, choose the new SMS Plan and save the row.
The portal shows “Saved successfully.” and refreshes the customer’s balance and subscriptions.
Check it works
Section titled “Check it works”On the customer’s SMS Plans tab, the account shows the new plan. The customer’s Account Balance tab shows SMS charges under SMS traffic summary.