During a call in the Webphone
Mute, hold, record, add a second call, make a three-way call or move a call to another of your devices in the browser and desktop Webphone.
While you’re on a call in the browser or desktop Webphone, the call screen has buttons to mute, hold, record, add a second call and more. This page explains each one. For transfers, see Transfer a call.
Call screen buttons
Section titled “Call screen buttons”| Button | What it does |
|---|---|
| Mute / Unmute | Turns your microphone off and on. The other person can’t hear you while you’re muted. |
| Pause / Resume | Puts the call on hold and takes it off hold. The caller hears the music on hold set for your user. |
| Add | Calls another number while the first call waits on hold. See Add a second call. |
| Keypad | Sends keypad tones, for example to choose an option in another company’s phone menu. |
| Record / Stop | Starts and stops recording. You can start and stop it several times in one call. |
| Transfer | Passes the call to someone else. See Transfer a call. |
| Move | Moves the call to another of your devices. Shown only if you have another device. See Move a call to another device. |
| Audio | Changes the speaker and microphone for this call. See Headsets and audio devices in the Webphone. |
| Red phone button | Ends the call. |
Record is greyed out until your administrator sets up call recording for your user, and while the call is on hold. See the call recording settings of the User.
When the other person hangs up, the Webphone plays a short tone. This helps when a call on hold ends while you’re talking on another line.
Add a second call
Section titled “Add a second call”- Click Add. The first call goes on hold.
- Choose the number from Dialpad, Contacts or History, then call it.
With two calls, the call screen shows:
| Button | What it does |
|---|---|
| Swap | Switches between the two calls. The other one goes on hold. |
| Merge | Joins both calls into a three-way call. |
| Split | Splits a three-way call back into two separate calls. |
| Transfer | Choose Merge current calls and leave to connect the two people to each other and drop out yourself, or Transfer active call to transfer the call you’re talking on. |
| Leave | In a three-way call, connects the other two people and drops you from the call. |
In a three-way call, the red phone button ends the call for everyone.
To choose which list opens when you click Add or Transfer, go to Settings › Defaults and set Default mode for ‘Add call’ and Default mode for ‘Transfer’.
Answer a second incoming call
Section titled “Answer a second incoming call”If a call comes in while you’re on another call, choose:
- Hang up + accept: ends your current call and answers the new one.
- Pause + accept: puts your current call on hold and answers the new one.
- Decline: rejects the new call.
Move a call to another device
Section titled “Move a call to another device”If you have more than one device, such as the desktop Webphone and a desk phone or mobile app, you can move a one-to-one call between them. The other person stays connected the whole time.
- During the call, click Move.
- Choose the device to move the call to. The list shows the devices set up for your user, except the one you’re using.
- Click Move.
The call ends on your current device and rings on the device you chose. Answer it there to carry on.
Move only appears during a call with one other person. Your administrator adds devices to your user: see User. You can see your devices in Webphone device management.