Announcement scripts
Example scripts for voicemail greetings, phone menus and queue messages that you can adapt and record.
Use these scripts as a starting point for the messages your callers hear. Replace the words in [square brackets], then record the message yourself, generate it with AI, or order a voice artist in Voiceover productions. Upload the file to the matching PBX object.
Keep each message short and say the most important thing first.
Voicemail greetings
Section titled “Voicemail greetings”Upload to a Voicemail box.
| Use | Script |
|---|---|
| Personal | “Hi, you’ve reached [name] at [company]. I can’t take your call right now. Please leave your name, number and a short message, and I’ll call you back as soon as I can.” |
| After hours | “Thanks for calling [company]. We’re closed right now. Our hours are [days], [opening time] to [closing time]. Leave a message and we’ll call you back during business hours, or visit [website].” |
Phone menu (IVR) welcome
Section titled “Phone menu (IVR) welcome”Upload to a Voice menu. Make sure the options you read out match the keys set up in the menu.
| Use | Script |
|---|---|
| Standard menu | “Thanks for calling [company], specialists in [what you do]. For customer service, press 1. For technical support, press 2.” |
| With extension dialling | “Thanks for calling [company]. If you know the extension you need, dial it now. Otherwise, for sales press 1, for support press 2, or for accounts press 3.” |
| Menu has changed | “Welcome to [company]. Our menu options have changed, so please listen carefully. For customer service, press 1. For technical support, press 2.” |
Queue greeting
Section titled “Queue greeting”Upload as the Greeting in a Queue, played when a caller joins the queue.
| Use | Script |
|---|---|
| Short | “We’re connecting you to one of our team. Please hold and we’ll be with you shortly.” |
| Friendly | “Our team will be with you soon. Please stay on the line and we’ll take your call as quickly as we can.” |
Queue periodic messages
Section titled “Queue periodic messages”Upload as the Periodic announcement for callers in second position or later in a Queue. It repeats while callers wait. Only mention “press 1” if you’ve turned on Enable exit code with 1 as the exit key and connected the Exit code path to Voicemail or a Queue callback.
| Use | Script |
|---|---|
| Leave a message | “Our team is helping other callers. Please keep holding and the next available person will answer. Or press 1 to leave a message and we’ll call you back.” |
| Callback | “Thanks for your patience. Everyone is still busy. Please keep holding, or press 1 and we’ll call you back.” |