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Send customer emails from your domain (DKIM)

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Verify your email domain with DKIM DNS records so emails to your customers come from your own addresses and don't land in spam.

Verify your domain so the system can send emails to your customers from your own addresses, such as support@ or accounts@ your domain. DKIM verification protects your emails from being marked as spam and builds trust in your brand.

Before you start

Section titled “Before you start”
  • You need access to your domain’s DNS settings, or someone who has it, such as your domain provider or IT administrator.

1. Add your domain

Section titled “1. Add your domain”
  1. Sign in to the partner portal as an administrator.
  2. Go to Settings › Email configuration.
  3. Under Domains, click New domain.
  4. Enter your domain name without www or https, for example example.com, and click Add.

The system creates the DNS records you need. They’re shown in the domain’s row: three CNAME records for sending and DKIM signing (CNAME1, CNAME2, CNAME3) and an optional DMARC record (TXT). Each shows a HOST, a VALUE and a STATUS.

2. Add the records to your DNS

Section titled “2. Add the records to your DNS”
  1. Copy each record from the portal.
  2. Add them to your domain’s DNS settings, exactly as shown.

3. Verify the domain

Section titled “3. Verify the domain”
  1. Return to Settings › Email configuration.
  2. Select your domain and click Verify.

Each CNAME record’s STATUS changes from Not verified to Verified once the DNS record is found. The TXT record always shows STATUS: optional.

DNS changes can take up to 48 hours to spread. If verification fails, wait and try again.

4. Choose your sending addresses

Section titled “4. Choose your sending addresses”
  1. At the top of Email configuration, set the Local part and Domain for each address: Support email, Info email, No-reply email, Accounts email, LNP (number porting) updates email, Sales email and PBX email. Domain lists only domains whose three CNAME records are verified.
  2. Click Update.

Check it works

Section titled “Check it works”
  • CNAME1, CNAME2 and CNAME3 all show STATUS: Verified in the Domains list.
  • Trigger an email to a test customer, such as a password reset, and check that it comes from your address and arrives in the inbox.

Next steps

Section titled “Next steps”