Add more Teams users

Use this guide when direct routing already works for some users and you want to add another. It takes about 15 minutes. If you haven’t set up direct routing yet, start with Set up Microsoft Teams direct routing.

Before you start

• Sign in to Microsoft 365 as a global administrator.
• Have a phone number ready for the new user. Order one in Services › Phone numbers if needed.

1. Check the user’s Microsoft licence

Note

Menus can change between versions. If a label is different, check the vendor’s own help.

In the Microsoft 365 admin centre, go to Users › Active users, click the user and open Licenses and apps. They need a licence that includes Teams plus the Teams Phone Standard add-on. See step 1 of the setup guide.

2. Add the Teams account in the portal

1. Go to Services › Microsoft Teams and open the Direct routing tab.
2. Under Microsoft Teams accounts, click Add account.
3. Enter the user’s Microsoft 365 account and choose a Phone number.
4. Tick Agree to service terms and conditions and click Submit order.

3. Connect the account in the PBX

Add the account to a User as a Microsoft Teams device, or to your SIP trunk in Microsoft Teams gateway mode, then click Apply configuration. See Connect Teams users in the PBX.

4. Enable calling in PowerShell

You can generate these commands in the portal: under PowerShell commands generator, choose Enable calling on your Microsoft Teams users, click Select accounts, tick the new account and click Generate. The downloaded file has the commands for steps 2 and 3. Or type them yourself.

1. Open Windows PowerShell as administrator and sign in with the Microsoft 365 global administrator:

   Connect-MicrosoftTeams

2. Assign the phone number. Use the number exactly as the portal shows it, in international format without spaces (for example 61XXXXXXXXX, not 0XXXXXXXXX):

   Set-CsPhoneNumberAssignment -Identity "<email address>" -PhoneNumber "<phone number>" -PhoneNumberType DirectRouting

3. Give the user the voice routing policy:

   Grant-CsOnlineVoiceRoutingPolicy -Identity "<email address>" -PolicyName "VC VoiceRoutingPolicy"

4. Give the user the dial plan:

   Grant-CsTenantDialPlan -Identity "<email address>" -PolicyName "Voip dial plan"

Steps 3 and 4 use the names created during the original setup. If they fail, the names may be different in your tenant. Run Get-CsOnlineVoiceRoutingPolicy and Get-CsTenantDialPlan to see the names, and use those instead. If the dial plan was never created, follow step 9 of the setup guide.

Check it works

1. Ask the user to restart Teams. The Calls tab should show a dial pad. Microsoft can take up to 48 hours to show it.
2. Call a mobile from Teams, then call the user’s number from a mobile.

If calls don’t work, see Troubleshoot Microsoft Teams.