Smart numbers from ACMA

A smart number is a 1300 or 1800 number you buy directly from ACMA. To use it, you port it to your account with a porting application, the same way as moving a number from another provider. The main difference is the proof of ownership.

Before you start

You need proof that you hold the number. Instead of a provider invoice, use your ACMA documents, such as the paid receipt for the number or ACMA’s confirmation that it’s assigned to you. If you don’t have them, ask ACMA for written proof of ownership.

Make sure your account balance covers the porting fee shown on the application form.

Submit the application

1. Go to Services › Number porting and click New porting.
2. Choose the Country of the phone number(s), and in Type of the number(s) choose the type that matches the number. If you’re not sure, choose the closest match: the porting team corrects it if needed.
3. Under Upload the most recent invoice from a previous service provider, upload your ACMA proof of ownership.
4. Complete the application details. If you’re not sure what to enter in a field, ask the support team before you submit.
5. Check every detail, click Submit application and confirm.

Errors on the application can cause rejections or delays, so double-check before you submit.

Track the port

1. In Your portings, click the application to see its details and comments.
2. The porting team posts updates in the comments as the port moves through each stage.
3. Reply in the comments to ask for a status update or answer the team’s questions.

When the status changes from New to Submitted, add the number to an Inbound number in your call flow, so it works as soon as the port completes. See Prepare for porting cutover.

Check it works

When the porting team confirms the port is complete, call the number from a mobile and a landline. It should follow your call flow.

Next steps

• 1800 and 1300 numbers
• Porting FAQs