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Tall Emu

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Show Tall Emu CRM caller details in the Tall Emu CTI Client during calls, using webhooks.

Tall Emu CRM connects to your PBX through webhooks. When a user makes or receives a call, the Tall Emu CTI Client for Windows pops up the caller’s details from Tall Emu.

What users see

Section titled “What users see”
  • A Windows notification when a call is received or made.
  • Once the call is answered, a panel above the Windows notification area with the caller’s:
    • name, which links to the contact in Tall Emu;
    • lifecycle stage;
    • open tickets, quotes, opportunities, sales and invoices, each with a link.

The CTI Client also offers click-to-call.

Tall Emu on the CRMs page, listing the caller details it shows

Before you start

Section titled “Before you start”
  • The Integrations licence must be on: Services › PBX licences › Advanced features. See Integrations overview.
  • You need a Tall Emu CRM account with admin access.
  • Note each user’s device name, internal number and name from their User object. You’ll enter them in Tall Emu.

1. Get your webhook URL from Tall Emu

Section titled “1. Get your webhook URL from Tall Emu”
  1. Ask Tall Emu support for your DATABASE GUID.
  2. Open a support ticket and ask the support team for the Tall Emu webhook URL.
  3. Replace the database placeholder in the URL with your GUID.

2. Add a webhook endpoint

Section titled “2. Add a webhook endpoint”
  1. Go to Integrations › Webhooks.
  2. Under Endpoints, click Add. Enter a Webhook endpoint name, paste the Tall Emu URL into URL, enter a Secret token, and click Save.
  3. Under Triggers, tick:
    • User inbound call
    • User inbound call answered
    • User inbound call completion
    • User outbound call
    • User outbound call answered
    • User outbound call completion
  4. Click Save.

See Webhooks for details.

3. Set up the integration in Tall Emu

Section titled “3. Set up the integration in Tall Emu”
  1. In Tall Emu CRM, go to Admin › Integrations and find the Webphone integration.
  2. Activate it and add an extension for each user. Enter the user’s device name, internal number and name from the PBX.
  3. Download the Tall Emu CTI Client for Windows and sign in with your Tall Emu username and password.

Check it works

Section titled “Check it works”

Call a number saved as a contact in Tall Emu from a user’s phone. The CTI Client should show a notification, then the contact’s details once the call is answered.

If nothing appears, check the endpoint URL and triggers in Integrations › Webhooks, and that the extension details in Tall Emu match the user in the PBX.

Section titled “Related”