Activate your account
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End your free trial early and switch your account to active status, so the trial limits are removed.
Activating your account ends the free trial straight away and removes the trial limits, such as the 1-minute call limit. Once you’re verified, your account also becomes active by itself at the end of the 30-day trial.
Before you start
Section titled “Before you start”- Verify your identity. Only fully verified accounts can be activated. See Identity verification.
- When your account becomes active, pro-rata monthly fees and any service activation fees are charged. Check your balance on Billing › Home and top up if you need to.
- Go to Billing › Home.
- Next to Current status, click Switch to active status. The Switching to active status window opens. It shows how many days are left until your account becomes active automatically.
- Click Finish my trial and switch to active status now.
If you aren’t verified yet, the portal shows Please complete the verification process first. Click Verify and complete verification, then try again.
Check it works
Section titled “Check it works”Current status on Billing › Home shows Active, and the Switch to active status button is gone.
Next steps
Section titled “Next steps”Now that your account is active, you can:
- port your existing numbers: see Number porting overview;
- order toll-free, mobile and international numbers: see Order phone numbers;
- add more users and SIP trunk licences: see PBX licences and SIP trunking;
- set up automatic payments so your services aren’t interrupted.