Call-flow recipes
Step-by-step recipes for common call flows, built from PBX objects.
This content is a draft and will not be included in production builds.
- Small office call flow, end to endBuild a complete call flow for a small office, from licences and users to business hours, team ringing and voicemail.
- Business hours and after-hours callsRing your team during business hours and send callers to an after-hours message and voicemail at other times.
- Phone menu (IVR)Greet callers with "Press 1 for sales, 2 for support" and send each key to the right team.
- Missed calls to voicemailSend unanswered calls to voicemail and get each message by email.
- Forward calls to a mobileSend calls to a mobile, either for a whole number with Call diversion or alongside a person's other phones with an External number device.
- Public holidays and closuresPlay a closed message on public holidays and planned closures, automatically by date or with a manual switch.
- Team queue with callbackHold callers in a queue for your team, offer a callback instead of waiting, and watch it live on a wallboard.