PBX
Build your call flow: every PBX object, device and setting explained.
This content is a draft and will not be included in production builds.
PBX basics
Receive calls
- Inbound number (DID)Bring calls to your phone numbers into the call flow and send them to the next object.
- Website widgetAdd a call button to your website so visitors can call you from the browser or request a callback.
- Internal numberGive any point in your call flow a short number that PBX users can dial or transfer calls to.
Accept, make and divert calls
- UserSet up a person on the PBX with their caller ID, devices, recordings and Webphone access.
- SIP trunkConnect a third-party PBX, provider, voice AI platform or Microsoft Teams to your call flow.
- VoicemailLet callers leave a message, kept in a mailbox, sent to email, or both.
- Call diversionSend incoming calls to one or more external numbers, such as mobiles.
- Dial tone accessCall your PBX from any phone, enter a PIN and make an outgoing call as if you were in the office.
Handling mass incoming calls
- QueueHold callers in line and keep ringing your team until someone answers.
- Queue priorityGive some callers a higher priority so they're answered first in a queue.
- Queue callbackLet callers leave their number instead of waiting, and call them back when a user is free.
- Call parkingPut a call on hold in a numbered slot so anyone on the team can pick it up.
- Ring groupRing several users at once or in turn, and send the call elsewhere if nobody answers.
Monitoring
Conditions
- Voice menuPlay a menu and send callers down different paths depending on the key they press.
- Time conditionsRoute calls differently depending on the time, day, date or month, such as business hours and holidays.
- GEO routingRoute calls differently depending on where the caller is calling from.
- Contact matchRoute calls differently depending on whether the caller is saved in one of your phonebooks.
- Call flow controlSwitch calls between two routes by dialling a code or tapping a button in the Webphone.
Audio
Identifiers
Protection
Advanced
Different
- Fax to emailReceive faxes on one of your numbers as PDF attachments by email.
- NotificationSend an SMS or email alert whenever a call passes a point in the call flow.
- ConferenceLet several callers join the same conversation, with an optional PIN and recording.
- Set caller IDReplace the caller's number with one of your own numbers before the call reaches the recipient.
Devices, phonebooks and settings
- PBX settingsSettings that apply to your whole PBX, found under Settings on the PBX tab.
- DevicesSee and manage every phone and app that makes and receives calls on your PBX.
- PhonebooksShare contact lists with your users in the Webphone and on desk phones.
- General settingsPBX-wide settings for call recording, speech-to-text, time zone, supervision PIN and TLS encryption.
- Export, import and roll back a call flowBack up your call flow, copy it to another account, or discard changes you haven't applied.
- Dial plansLet users dial local numbers without the area code.
- Music on holdChoose and upload the music callers hear while on hold.
- Pickup groupsAnswer a colleague's ringing phone from your own.
- Global blocklistBlock calls and SMS from specific or anonymous numbers across your whole PBX.