Webphone

• Webphone overviewMake and answer calls, send SMS, manage contacts and see your call history in the Webphone on your computer.
• Set up the WebphoneGive a user access to the Webphone by adding their email and a Webphone device in the PBX.
• Sign in to the Webphone for the first timeSet your Webphone password, sign in on the browser or desktop app, and set up two-factor authentication.
• Webphone mobile appInstall the Webphone app on an iPhone or Android phone, sign in, and find your way around it.
• Webphone notifications and ringtoneTurn on incoming call notifications and the ring sound for the Webphone in your browser and computer settings.
• Reset Webphone two-factor authenticationClear a user's Webphone 2FA in the PBX so they can set up their authenticator app again.
• Click-to-call on WindowsMake the Webphone desktop app open when you click a phone number on your Windows computer.
• Webphone troubleshootingFix common Webphone problems, such as no free Webphone devices, calls that end straight away, and calls that don't ring.
• Join or leave queues and ring groups in the WebphoneChoose which queues and ring groups send you calls, take a single queue call, and switch call flow controls from the Webphone.
• Answer a colleague's call in the WebphoneSee who is calling a colleague and answer the call for them from your Webphone contacts.
• During a call in the WebphoneMute, hold, record, add a second call, make a three-way call or move a call to another of your devices in the browser and desktop Webphone.
• Headsets and audio devices in the WebphoneChoose the speaker, ringer and microphone the Webphone uses, change them during a call, and answer calls with your headset buttons.
• Voicemail in the WebphoneListen to, search, transcribe and delete voicemail, and change your voicemail greeting, in the browser and desktop Webphone.
• Webphone device managementChoose which of your devices ring, in what order and for how long, and forward calls to a mobile, from the Webphone settings.
• Contacts and call history in the WebphoneFind, add and edit contacts, set a caller ID per contact, search your call history, play call recordings and block numbers in the Webphone.
• Send and receive SMS in the WebphoneStart an SMS chat, choose the number you send from, and manage your chats in the browser and desktop Webphone.