Security and compliance
Protect your account, stop scam and fraud calls, and consumer policies.
This content is a draft and will not be included in production builds.
- Two-factor authentication (2FA)Set up 2FA for the customer portal, and reset it when you or another administrator loses access.
- After a security incidentWhat to do straight away if you think someone has got into your account or is making calls on it.
- Toll fraudWhat toll fraud is, how attackers get into a phone system, the warning signs, and how to protect your account.
- International restrictionsWhich international destinations are blocked, how to restrict international calls, and what you need to register phone numbers in other countries.
- Spend toolsTrack what you spend, get alerts before you run out of credit, and protect your account from unexpected charges.
- Reduce unwanted and scam callsBlock scam and nuisance calls and SMS, and report repeated unwelcome calls so they can be investigated.
- Scam guidanceRecognise common phone and SMS scams, and know what to do if you or someone close to you has been scammed.
- Number spoofingWhy scam calls can show a real Australian number, even your own, and what you can do about it.
- Number shows as spamWhy your business number shows as spam or scam likely on mobiles, and how to get it changed.
- Identity verificationVerify your account online by confirming your address and phone number and scanning your photo ID with Stripe.
- Identity documentsThe Category A and Category B documents the support team may ask for to confirm your identity.
- Advocates and authorised representativesLet someone help you with your account, either alongside you as an advocate or on your behalf as an authorised representative.
- Domestic and family violence supportHow the support team helps you stay safe and connected if you're affected by domestic or family violence.
- SMS Sender ID RegisterRegister your business name as an SMS sender ID so your messages aren't labelled "Unverified", and what the change means when you receive SMS.