Services
Order and manage licences, phone numbers, porting, SIP trunks and other services.
This content is a draft and will not be included in production builds.
- Order summaryHow ordering works in the portal, what the order summary shows, and how to submit or cancel an order.
- PBX licencesOrder, change and cancel user and device licences, call plans, SMS plans and the Integrations service.
- SIP trunkingOrder SIP trunk channels and trunk licences, choose a call plan for each trunk, and cancel them.
- Call recording storageKeep call recordings in the cloud, choose a storage plan and set when old recordings are deleted.
- Speech-to-textTurn call recordings, voicemail and conference audio into text transcripts, and choose a transcription plan.
- Order phones and accessoriesBuy desk phones, cordless phones, Teams phones, power supplies and accessories from the portal.
- Hardware warrantyTroubleshoot a faulty phone, then lodge a return (RMA) form to claim a replacement under warranty.
- Order an internet connectionCheck availability at your address and apply for a business internet plan built for VoIP calls.
- Voiceover productionsCreate professional greetings and menu prompts with the AI voice generator or a professional voice artist.
- Announcement scriptsExample scripts for voicemail greetings, phone menus and queue messages that you can adapt and record.
Phone numbers
- Order phone numbersBuy a local phone number in the portal and add it to your call flow so it rings.
- 1800 and 1300 numbersBuy a 1800 toll-free or 1300 shared-cost number and route it in your call flow.
- Virtual mobile numbersBuy a 04 virtual mobile number for calls and SMS, add it to your call flow and route its texts.
- International numbersBuy a phone number in another country and divert its calls to your team or a mobile.
- SMS to emailForward text messages sent to your SMS-enabled number to one or more email addresses.
- SMS to Webphone usersLet users send and receive text messages in the Webphone from an SMS-enabled number.
Number porting
- Number porting overviewMove your existing phone numbers from your current provider, and track the port in the portal.
- Prepare for porting cutoverSet up numbers that are being ported so they work the moment the port completes, with no downtime.
- CAT A and CAT C portingThe difference between simple (CAT A) and complex (CAT C) landline ports, their stages and how long each takes.
- Mobile number portingMove a mobile number to your account, including the SMS identity check and what to do if you can't receive it.
- Porting rejectionsWhy a losing provider rejects a port, what each rejection code means, how to fix it and how to dispute it.
- Porting FAQsAnswers to common questions about porting timeframes, rejections, cutover bookings, billing after porting and getting specific numbers.
- Smart numbers from ACMAPort a 1300 or 1800 smart number you bought from ACMA so it works on your account.