Support and release notes
Contact support, network status and what changed in each release.
This content is a draft and will not be included in production builds.
- Support ticketsAsk the support team for help by creating a ticket in the portal, then follow it up and close it.
- Feature requestsSuggest a new feature or an improvement to the portal, PBX or apps.
- Network statusCheck whether there's a known issue with phone, Microsoft Teams or internet services before you troubleshoot.
- Webinar recordingsWatch recorded webinars on VoIP basics, virtual mobile numbers, toll numbers and Microsoft Teams direct routing.
Release notes
- Version 3.2.8 (9 October 2026)Move a call to another device in the Webphone, audio device controls during calls, and channel warnings for the SIP trunk and Website widget.
- Version 3.2.6 (4 September 2026)A major update to Reports with SMS history and new filters, Webphone access settings for voicemail and call flow control, and the Opus codec.
- Version 3.2.5 (20 August 2026)A maintenance release with fixes, including checks on email addresses in the Voicemail and Notification objects.
- Version 3.2.4 (7 August 2026)Automatic deletion of read voicemail, and changing your voicemail greeting from the Webphone.
- Version 3.2.3 (16 July 2026)Contact names on the Queue wallboard, automatic CRM call logging, call recording on by default for new objects, and PayTo in Australia.
- Version 3.2.2 (2 July 2026)Version 2.3.0 of the Webphone mobile app with call controls, a hang-up tone, caller ID confirmation and per-contact caller IDs.
- Version 3.2.1 (18 June 2026)The Email notification object is now Notification and can send SMS as well as email.
- Version 3.2.0 (4 June 2026)Headset call control in the Webphone desktop app, a tone when the other party hangs up, and voicemail search.
- Version 3.1.9 (22 May 2026)Alphanumeric SMS sender IDs in Australia, call parking in the Webphone mobile app, AI voice generation in the PBX, and Yealink intercom support.
- Version 3.1.7 (16 April 2026)Monitor and change Do Not Disturb from desk phones, and write multi-line SMS in the Webphone.
- Version 3.1.6 (2 April 2026)A custom button label for the Website widget, PayID top-ups in Australia, and redesigned sign-in screens.
- Version 3.1.5 (19 March 2026)Choose which Webphone users can see each Call parking object, and status colours that are easier to read with colour blindness.
- Version 3.1.4 (5 March 2026)Voicemail in the Webphone mobile app, Webphone as the default calling app, new user statuses, interface scaling on desktop and feature suggestions in the portal.
- Version 3.1.3 (19 February 2026)Answer a colleague's incoming call from the Webphone, send SMS from anywhere in the app, voicemail improvements and a more powerful PBX search.
- Version 3.1.2 (15 January 2026)Voice menus that can repeat themselves, faster call history in the Webphone and easier collapsing of PBX objects.
- Version 3.1.1 (19 December 2025)A redesigned Queue wallboard, transfers with two active calls in the Webphone, TLS encryption for SIP devices and better default call quality.
- Version 3.1.0 (4 December 2025)Version 2.0.0 of the Webphone mobile app with redesigned call screens and more transfer options, and Do Not Disturb that silences all notifications.
- Version 3.0.9 (21 November 2025)Call controls and device management in the Webphone, browser calls from the Website widget, and blocking numbers by range.